The ISO 20000 Foundation Course

Resources, Information and Tools

The Standards:
Contents of the ISO 20000 Standards

The ISO 20000 Certification Scheme

Most Frequently Asked ISO20000 Questions

How to Contact the Certification Portal


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Background Information: ISO20000 FAQ

The following represents a list of some of the most common questions that have been put to us over the past few months:

Who Does It Apply To?

ISO 20000 can apply to any organization wishing to implement procedures and processes to provide controls to enhance the effectiveness of IT service delivery. It is sector independent, and relevant to both public and private sector organizations.

The Benefits?

Implementation of the standard can provide a range os significant benefits. These include greater customer focus, tangible cost savings, and more effective supplier management. Other advantages include: market leverage and competitive advantage (through the status of compliance/certification); improved reputation; and greater consistency and interoperability;

How is Certification Achieved?

The process is similar to that used by other ISO standards, such as ISO 9001 and ISO 27001. It requires adoption of the requirements of the standard, and demonstration of adherence via audit by a third party, which is known as a certification body.

Who are the Certification Bodies?

There are a growing number of accredited certification bodies. Examples include BSI, Certification Europe Ltd, DNV, DQS, Japan Quality Assurance Organization, LRQA, SGS, STQC and TUV.

Is an Existing ISO 9001 Certification of Benefit?

In so much as it indicates that the knowledge and processes of a structured QMS are already accepted and in use, yes. It should short cut the process, and in fact both certifications may be assessed together.

Which Other Frameworks Can Be Used with ISO 20000?

Whilst ITIL is the most common and most closely aligned, it is by no means mandatory to use it. Other potential frameworks/methods include MOF, COBIT and Six Sigma.